Shipping & delivery terms
Please use the below guidelines to get an understanding of our shipping and delivery terms.
We currently ship to the following countries:
Please don’t hesitate to write to us with any enquiries at: clochar@info.ru
We want to make sure you have all the information you need to pick your favourite pieces and get them safely to your home, wherever that may be.
We currently ship to the following countries:
- EU (30-45 days)
- USA and Canada (30-45 days)
Please don’t hesitate to write to us with any enquiries at: clochar@info.ru
We want to make sure you have all the information you need to pick your favourite pieces and get them safely to your home, wherever that may be.
Once your order has been shipped, you will receive an email confirmation with a tracking code, where you will be able to track your order. Please note that it can take up to 24 hours for the tracking link to work. If you have an account on CLOCHAR.COM website, you will be able to track your order under 'Order history' section for each order that has been shipped.
If in doubt, please contact info@clochar.com and include your order number as a reference.
If in doubt, please contact info@clochar.com and include your order number as a reference.
All pre-orders are subject to the same terms as regular orders. As such, when purchasing a product on pre-order, the payment is fully deducted when placing the order. You, as a customer, have full refund rights prior to the pre-order being shipped. Shipment is processed when you receive the invoice for the pre-order and tracking number. After this, the standard return rights apply to the pre-order.
Tekla gladly accepts returns within 30 days of the date of receiving. Products should be returned new, unused, and with all Tekla tags intact.
Tekla will refund the full amount of the returned products – all other expenses are covered by the customer.
Please act according to the return guidance on the Returns page or on the note included in the package. Otherwise, you can always contact customercare@teklafabrics.com to arrange the return of the product(s).
Returns that are damaged, soiled or altered may not be accepted and may be sent back to you at your expense.
You are liable for any possible deterioration of the product’s value caused when trying on the product(s). You may try the product in the way you would in a shop without causing any sort of deterioration. If the product is used in any other way than described in the above we consider the product as used and you will lose your right of return partially or completely.
As soon as we have received and accepted the return, all successfully returned products will be credited to the credit card used to originally purchase the product(s), minus any taxes or import duties incurred. The original shipping charges will not be refunded.
Please note that it can take up to 10 business days for the refund to appear in your account. We do not accept responsibility for products lost in shipping back to us so we recommend you keep a postage receipt with tracking number as proof that the package was sent.
Products must be returned to the following address via a home delivery shipping option:
Tekla gladly accepts returns within 30 days of the date of receiving. Products should be returned new, unused, and with all Tekla tags intact.
Tekla will refund the full amount of the returned products – all other expenses are covered by the customer.
Please act according to the return guidance on the Returns page or on the note included in the package. Otherwise, you can always contact customercare@teklafabrics.com to arrange the return of the product(s).
Returns that are damaged, soiled or altered may not be accepted and may be sent back to you at your expense.
You are liable for any possible deterioration of the product’s value caused when trying on the product(s). You may try the product in the way you would in a shop without causing any sort of deterioration. If the product is used in any other way than described in the above we consider the product as used and you will lose your right of return partially or completely.
As soon as we have received and accepted the return, all successfully returned products will be credited to the credit card used to originally purchase the product(s), minus any taxes or import duties incurred. The original shipping charges will not be refunded.
Please note that it can take up to 10 business days for the refund to appear in your account. We do not accept responsibility for products lost in shipping back to us so we recommend you keep a postage receipt with tracking number as proof that the package was sent.
Products must be returned to the following address via a home delivery shipping option:
- Link Logistics
- Att: Tekla Fabrics
- Blomstervej 68
- 8381 Tilst
- Denmark